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We are pleased to share the results of our 2020 Claims Satisfaction survey with you. Please take a moment to review the results, and see how we scored in several key areas. All scores are on a scale of 0-5, with 5 being the highest possible level of satisfaction.

2020 complete year claims survey results

We strive every day to improve the service we provide our customers, and will use the data we gathered to improve our service even more. We would like to thank you once again for your business. If you have any further questions about the survey, please do not hesitate to contact us at [email protected]. We are always looking for feedback from our valued partners.

View a PDF of the claims satisfaction survey results.


Products and services are provided by one or more insurance company subsidiaries of W. R. Berkley Corporation. Not all products and services are available in every jurisdiction, and the precise coverage afforded by any insurer is subject to the actual terms and conditions of the policies as issued.